1. Delivery method and service area
Available service: home delivery. The carrier is assigned according to parcel size, destination, and shipping arrangement and cannot be specified. Taiwan main-island addresses are generally supported. Offshore islands, remote areas, oversized items, and special addresses may require confirmation, extra fees, or may not be deliverable.
2. In-stock dispatch and delivery time
In-stock orders are normally dispatched within 3–7 business days after payment confirmation, excluding the order date, weekends, and public holidays. After handover to the carrier, delivery normally takes 1–3 business days for general Taiwan main-island addresses and 3–7 business days for remote areas and offshore islands. Delivery date and time cannot be guaranteed.
3. Pre-order lead time
Pre-order items are normally dispatched within 30–60 business days after payment confirmation. If the product page specifies another estimated date, shipping window, batch schedule, or project timeline, that information and subsequent order notices shall prevail. If a delay occurs, customers may choose to continue waiting or contact customer service for cancellation and refund.
4. Shipping fee
General orders of NT$999 or more qualify for free shipping. Oversized items, offshore islands, remote areas, and special delivery are excluded. The actual fee shown at checkout shall prevail.
5. Tracking and failed delivery
Shipping or tracking information will be provided according to system settings after dispatch. Customers must provide correct recipient, phone, postal code, and address information. Redelivery caused by an incorrect address, unreachable phone, refusal, or another reason attributable to the recipient may incur an additional fee.
6. Inspection upon receipt
Please inspect the carton, products, accessories, and gifts upon receipt. If there is serious damage, water exposure, impact damage, or missing items, keep the carton, shipping label, and all packaging, take photos or video, and contact customer service promptly before using the product.
7. Delays beyond our control
Typhoons, earthquakes, traffic disruptions, government restrictions, carrier system issues, or other events beyond reasonable control may delay dispatch and delivery.
8. Contact
For shipping and delivery questions, contact official LINE @904hnixg or max@zoko.com.tw and provide the order number and recipient information.
Last updated: July 30, 2026
